On a blustery Wednesday afternoon, riders of the Kanawha Valley Regional Transportation Authority were able to shelter themselves from the snow.
That's a luxury that riders haven't had for more than two weeks, as the pickup location has shifted down the block.
After a water main broke by the transit mall on Laidley Street right before snowstorm Jonas, KVRT was left scrambling for a location to pickup passengers.
"It was sloppy the way they handled it," said Louis Crouchet, 26, who rides the bus to the East End.
Another rider, Larond Tyler, who takes the bus to the West Side, said that he mostly found out where the bus would pick him up by word of mouth.
"There was a lot of confusion," Tyler said.
First, the KVRT tried to pick people up a street over, on Summers Street.
"Summers Street was a nightmare," said Doug Hartley, the assistant general manager of KVRT.
After 18 inches of snow, Summers Street became a two-lane road, one that was completely blocked off when the buses tried to accept passengers.
Knowing that it would take two to three weeks for the city to fix the 100 feet of street damaged by the leak and its repair, KVRT officials started looking for a new location the Monday after the snowstorm.
Their solution - Laidley Street between Quarrier and Virginia.
But soon enough, that started to cause problems.
Business owners in the area complained about the presence of the riders.
One day, when it was raining, passengers decided to seek shelter underneath the awning at the Federal Courthouse, but after some started smoking, they were asked to leave by police.
The police presence was requested by KVRT, who said that they normally have police officers patrolling the bus depot on Laidley Street.
KVRT also sent a person to pick up trash and clean the area in front of the businesses at the end of the night.
"It was very inconvenient for the passengers and to the businesses in the area that we were blocking," Hartley said.
Now, the passengers have been moved back to the transit mall.
The pavilions where riders can stand to avoid the snow are intact but some of the sidewalks in the area are still under construction.
But mostly, the passengers are happy to be back where they know the routine.
Plus, "you can sit down, even though it's cold," Tyler said.
Reach Daniel Desrochers at dan.desrochers@wvgazettemail.com, 304-348-4886 or follow
@drdesrochers on Twitter.