Charleston residents can ask the city to fill a pothole on their road or report a property maintenance issue right from their fingertips.
The city's mobile app, first launched last spring, offers everything from a phone-friendly version of the city code to local attractions and eateries, to a page where residents can directly ask officials to address various issues they're having.
But despite making the city's resources more accessible to its residents, the app doesn't seem to be catching on among Charlestonians.
Erin Vriendt, assistant to the city manager, explained the app's many functions at a Strong Neighborhoods Task Force Meeting this week.
Andy Marstiller, with the city's IT department, said roughly 200 people have downloaded the app on Androids. There's no way to track how many Apple users have downloaded it.
"Unfortunately, we haven't had a good response with it," Vriendt said.
While the app was created prior to Live on the Levee last year to notify residents of different events around the city, its "Make a Request" option is the main focus. If residents notice a pothole on their street, for example, they can take a photo and submit their request to fill it via the app.
"It goes to the secretary in the city manager's office, and she forwards that request out to the department that needs the information," Vriendt said. Those who submit requests can also remain anonymous.
Members of the task force debated ways to better market the app, such as promoting it at community events.
The app can be downloaded for free on iPhones and Android devices.
Reach Elaina Sauber at elaina.sauber@wvgazettemail.com, 304-348-3051 or follow @ElainaSauber on Twitter.